Integrity System Customer Service Helpdesk
The Integrity Systems Customer Service Helpdesk provides phone support to producers who need assistance with LPA, NLIS and NVDs.
| Publication date: | 04 April 2022 |
| Project status: | Completed |
| Livestock species: | Grain-fed Cattle, Grass-fed Cattle, Sheep, Goat, Lamb |
Summary
This project provided call centre services to support the Australian red meat industry’s integrity system. Call centre services included the Livestock Production Assurance (LPA) program and National Vendor Declaration (NVD) ordering service, along with providing Business Continuity services for the National Livestock Identification System (NLIS) Helpdesk Service.
Objectives
This project aimed to provide call centre services to support the Australian red meat industry’s integrity system.
Benefits to industry
Having a dedicated call centre service in place for producers (and other supply chain participants) to access, supports industry in meeting the requirements of the red meat integrity system programs, including LPA, NLIS and NVDs.
MLA action
ISC is providing call centre services to support the Australian red meat industry's integrity system.
Future research
ISC will continue to provide call centre services to support the Australian red meat industry's integrity system.
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For more information Contact Project Manager: Kathleen Allan E: reports@mla.com.au |
