L.MSG.2401 - Support & Maintenance of myMSA

Summary

​​This project provided support and maintenance required for the myMSA system to enable the MSA program for MSA stakeholders.​

Objectives

​​The support and maintenance activities included:   
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• technical support (phone and meetings) for MSA personnel in utilisation of the myMSA system
• technical support for MSA licensed system vendors during development of integrated systems and post ​adoption of the myMSA system for beef and sheepmeat   
• technical support for MSA licensed processors in utilisation of the myMSA system
• correcting and/or deleting data where required as requested by MLA staff
• housekeeping activities for the myMSA system at a data and system level  
• liaison with MLA IT on system environment issues
• small updates as needed to address priority issues   
• maintenance of the 'Web issues' register for task reporting   
• recalculation of MSA grade data and make available in myMSA 
• support for MSA requirements in myFeedback including but not limited to support to myFeedback ​development team for MSA content. ​

Key findings

Ongoing maintenance of the myMSA system including post release ​support for connected systems but not limited to SSO, myfeedback and CRM.

Benefits to industry

This contract ensures ongoing support and maintenance of the myMSA system enabling its continued reliable operation across the industry.

MLA action

Published online summary.

Future research

This contract ensures ongoing support and maintenance of the myMSA system enabling its continued reliable operation across the industry.