V.ISC.2509 - Business Process Definition
| Project start date: | 28 March 2025 |
| Project end date: | 31 December 2025 |
| Publication date: | 21 October 2025 |
| Project status: | In progress |
| Livestock species: | Grain-fed Cattle, Grass-fed Cattle, Sheep, Goat, Lamb |
| Relevant regions: | National |
Summary
- Current state processes document – High Level
- Future State Requirements document – High level
- Completed ITIL Best Practice Assessment Checklist
Benefits to industry
Strategic ITSM enhancement: Modernisation of ISC/MLA’s IT Service Management aligning with ITIL best practices, introducing greater efficiency, automation and scalability to meet the evolving needs of the organisation.
Service Credibility : The ITSM tool is expected to bring in credibility and competitive advantage of the ISC/MLAs service offering.
Operational Business Benefits:
Provide unified and seamless experience for internal and external customers with a single ITSM tool i.e Single pane of glass experience.
Improve response times, reduce operation risks by greater visibility of the workflow.
Provide advanced on demand reporting and analytics capabilities
Support Continuous improvement
More information
| Project manager: | Gleuto Serafim |
| Contact email: | reports@mal.com.au |
