L.MSG.2106 - MSA CRM Development
The new MLA CRM system is a more efficient platform.
| Project start date: | 23 September 2020 |
| Project end date: | 13 March 2022 |
| Publication date: | 17 January 2024 |
| Project status: | Completed |
| Livestock species: | Grain-fed Cattle, Grass-fed Cattle, Sheep, Lamb |
| Relevant regions: | National |
Summary
This project completed the migration of the outdated Meat Standards Australia (MSA) Infosys system to the Microsoft Dynamics 365 platform (MLA CRM). This project facilitated the final stages of the migration to the new platform.
Objectives
The following business goals were completed in this work:
• implementation of current Infosys functions and modules as defined in the Statement of Work
• develop new CRM functions
• migrate data
• enhance existing functionalities and modules with dynamics 365 standard capabilities
• reporting and bulk generation/printing
• integration as per current setup and new integration as required.
Key findings
The new MLA CRM system is a more efficient platform to capture information and link to the same customer accounts used by other business units in the company, thus avoiding duplication and a whole of company approach to account management.
Benefits to industry
The new MLA CRM system is a more efficient platform to capture information and link to the same customer accounts used by other business units in the company, thus avoiding duplication and a whole of company approach to account management.
MLA action
This online summary will be published to the MLA R&D website.
Future research
There will be no further research in this area in the near future.
|
For more information Contact Project Manager: Arnaud Ernest |
